Effective Date: 05/2026 | Provider: Tara Callow, MSN, RN, PMH-C, IBCLC, CPNP-AC, PPCNP-BC
We reserve your appointment time exclusively for you. Because psychiatric appointments require preparation and clinical continuity, late cancellations and no-shows affect both your care and our ability to serve other patients in need.
We require at least 48 hours' notice to cancel or reschedule any appointment.
Cancellation fees are not billable to insurance and are the patient's responsibility.
A no-show is defined as failing to attend a scheduled appointment without prior notice. After two consecutive no-shows, Mind Matters reserves the right to discharge the patient from the practice.
Appointments begin and end at their scheduled time. Arrivals more than 15 minutes late may be rescheduled and subject to a late cancellation fee.
Voicemail and email are monitored during business hours. Please do not use these channels for urgent clinical matters.
Mind Matters does not provide emergency or crisis services. If you are experiencing a psychiatric emergency, please contact one of the resources above or go to your nearest emergency room.